Certified Associate in Software Testing (CAST) Practice Test

What is not a role of project management in software testing?

1. Planning and staffing the project

2. Communication and monitoring progress

3. Ensuring customer satisfaction

4. Scheduling and budgeting communication

The correct answer is: Ensuring customer satisfaction

In the context of project management within software testing, the focus is primarily on organizing and overseeing the project from initiation to completion, which involves various tasks such as planning resources, communicating with stakeholders, monitoring the progress of the team, and managing schedules and budgets. While ensuring customer satisfaction is a critical goal of any software development project, it does not fall under the direct responsibilities of project management. Instead, customer satisfaction is typically addressed through quality assurance processes, stakeholder feedback, and the overall outcome of the software product. Project management plays a key role in facilitating the conditions that can lead to customer satisfaction, but the project manager’s specific duties do not encompass directly ensuring that customers are satisfied. This delineation is important because project management’s primary responsibilities focus on the operational aspects of the project rather than the subjective measure of customer satisfaction, which is influenced by many factors beyond the control of the project manager.