Certified Associate in Software Testing (CAST) Practice Test

What role does management play in the establishment of standards and procedures?

1. Management has no role

2. Management provides organizational structure

3. Management creates all procedures

4. All responsibility lies with the workers

The correct answer is: Management provides organizational structure

Management plays a crucial role in providing organizational structure, which is fundamental to the establishment of standards and procedures within an organization. By offering guidance, resources, and a framework for operations, management ensures that the processes align with the organization's goals and objectives. This structured approach helps to clarify roles, define responsibilities, and establish clear expectations for performance. Through their involvement, management can facilitate the development of effective procedures that support quality assurance and compliance with established standards. This leadership promotes a culture of accountability and continuous improvement, enabling teams and workers to function harmoniously within the established parameters. While workers are essential in executing procedures and adhering to standards, management's influence is key in setting the foundation that allows for success and consistency across the organization.